Privacy Policy

CBD Australia Online respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit CBD Australia Online, contact us or place an order through our website.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect information including:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction information;
• information you provide when contacting us;
• account information, where applicable; and
• information necessary to process and fulfil your order.

Payment information may be collected and processed securely by the payment provider available through our checkout. CBD Australia Online does not necessarily receive or store your complete payment card details.

2. Device & Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• browser and device information;
• pages and products viewed;
• referring websites;
• approximate location derived from technical information;
• date and time information; and
• information about how visitors interact with our website.

This information may be collected through cookies, server logs and similar technologies.

3. How We Use Personal Information

We may use personal information to:

• process and fulfil orders;
• arrange shipping and provide delivery information;
• communicate with you about an order;
• respond to enquiries and customer service requests;
• process payments through our payment service providers;
• detect or prevent fraud and unauthorised transactions;
• operate, maintain and improve our website;
• understand how customers use our website;
• maintain business and transaction records;
• send marketing communications where you have consented or where otherwise permitted by law; and
• comply with applicable legal and regulatory obligations.

4. Cookies & Similar Technologies

CBD Australia Online may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the customer experience.

Some cookies may be necessary for functions such as shopping, checkout, security and website operation.

Third-party services integrated with our website may also use cookies or similar technologies in accordance with their own privacy policies.

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

5. Sharing Personal Information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

• payment processors;
• delivery and logistics providers, including Australia Post;
• website hosting and technology providers;
• email and communication service providers;
• analytics, security and fraud-prevention providers;
• professional advisers where reasonably necessary; and
• government agencies, regulators, courts or law-enforcement authorities where required or authorised by law.

We only disclose information reasonably necessary for the relevant purpose.

6. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Those providers may collect and process payment and transaction information in accordance with their own privacy policies and security practices.

CBD Australia Online does not generally store complete credit or debit card numbers on its own website systems.

7. Australia Post & Delivery

Where you place an order, relevant personal information such as your name, delivery address, contact details and delivery instructions may be provided to Australia Post or another applicable delivery provider for the purpose of delivering your order and providing tracking services.

8. Marketing Communications

Where you have subscribed to receive marketing communications, or where otherwise permitted by law, we may use your contact information to send information about products, promotions or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Transactional or service communications relating to an order are separate from marketing communications and may still be sent where necessary to fulfil or administer your purchase.

9. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored using our website hosting provider, ecommerce platform, email systems and other service providers used to operate the business.

No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

10. Overseas Service Providers

Some third-party technology or service providers used to operate our website or business may store or process information outside Australia.

The countries involved may vary depending on the service provider and the infrastructure they use.

Where applicable, we take reasonable steps in relation to the handling of personal information by service providers in accordance with applicable Australian privacy requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, accounting or regulatory obligations.

Information may be deleted, de-identified or securely disposed of when it is no longer reasonably required, subject to applicable record-keeping requirements.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, access may be limited or refused where permitted or required by law.

13. Privacy Enquiries & Complaints

If you have a question or concern about how we handle your personal information, please contact us at:

hello@cbdaustraliaonline.com

Please provide sufficient information for us to understand and investigate your enquiry or complaint.

We will review privacy complaints and respond within a reasonable period.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

CBD Australia Online is not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Children & Age Restrictions

CBD Australia Online is intended for persons aged 18 years and over.

Our products are not intended to be purchased by persons under 18.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable requirements.

The current version will be published on this page.

Last updated: September 2026

17. Contact Us

For questions, requests or complaints relating to privacy, please contact:

CBD Australia Online
Email: hello@cbdaustraliaonline.com